Maintenance Agreements.

Generally most machines just carry on doing their jobs day after day with no problem. But then there are some that dont and this is where my Maintenance agreements come in. For an annual fee you have free callout and on site labour cost of the repair with only the cost of the parts to be paid for after the job is completed.

The agreements are based around a per unit cost, the more machines the less per unit the agreement costs. All work done is repaired with quality parts if needed, or the software that has gone faulty gets fixed if possible and replaced if it cant be mended. Some Companies use a bespoke program for their work and this may have gone out of date with the ever changing world of the computer language.

Each maintenance agreement is negotiated with the client and a fee agreed upon suitable for the work to be carried out over a 12 month period.

Generally it is good to have the peace of mind that you can have someone look at the problem you have and come up with a solution and hopefully get you working again in the shortest possible time.

The agreement covers the labour cost for 5, 10 or 20 callouts per annum for each unit / agreement. All part replacement is to be paid for by the owner of the machine and will be fitted by me and covered by the part manufacturers 1, 2 or 3 year warranty. A repair log will be kept so that should the same component fail again and it is in warranty the replacement is basically free.

As for the labour, thats covered by your agreement up the number of callouts per unit. This will basically allow a maximum of 6 hours labour per callout unit free of charge. After that the labour rate is charged at 50% standard rate. But considering I havent had a machine take anywhere near that long to repair in years I doubt it will ever get charged. It is merely written here as a means to show I put every condition up front with no hidden charges.

Give me a call today and let me see if I can give your business or Home system peace of mind.
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